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Legal Terms of Sale, Conditions & Trademarks

Pricing and Availabilty
Not all items shown on our web site are available for pickup at our retail store. Please note that retail pricing may vary from our web pricing.

Returns & Order changes
All returns must be authorized by HardDrivesDirect within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace any product that is deemed defective. After 30 days, notwithstanding, the manufacturer's warranty process must be followed.

Please Note: Due to restrictions placed upon us by the manufacturers, servers are subject to the manufacturers repair policies.

All non-defective returns authorized by HardDrivesDirect are subject to 15% restocking fee, and must be returned within 30 days from date of invoice.
This fee will appear on your credit card as a separate charge and your returned item(s) will be credited in full when they are returned to us in satisfactory condition.

All returns and exchanges authorized by HardDrivesDirect must be returned to HardDrivesDirect within 14 days of return authorization.

Exported Shipments
We do not export products outside of North America (excluding Hawaii). Any products exported outside of North America by you or by your customer will have their warranty voided and cannot be returned for credit or exchange.

Refused Shipments
Refused shipments are treated as a return and charged a minimum 15% restocking fee plus the shipping amount.
This fee will appear on your credit card as a separate charge and your returned item(s) will be credited in full when they are returned to us in satisfactory condition.

My Customer Refused the Shipment
Refused Drop shipments are treated as a return and charged a minimum 15% restocking fee plus the shipping amount.
This fee will appear on your credit card as a separate charge and your returned item(s) will be credited in full when they are returned to us in satisfactory condition.

Net 30 Accounts
All goods purchased from HardDrivesDirect with Net 30 payment terms are done so with the purchasers understanding that any of the purchasers credit cards on file with HardDrivesDirect that have been used to purchase products from HardDrivesDirect in the past, can and will be used to bring the entire account balance to zero after 30 days of delinquency without prejudice.

Risk of Loss
Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. Loss or damage that occurs during shipping by a carrier selected by HardDrivesDirect.com is HardDrivesDirect's responsibility. Loss or damage that occurs during shipping by a carrier selected by the Customer is the Customer's responsibility.

Larger servers, Monitors, HP Renew and Factory Refurbished product
Larger servers, Monitors, HP Renew and Factory Refurbished product are shipped only via ground delivery by freight truck carriers and can be shipped only to the contiguous 48 States. Please note: all HP Renew and Factory Refurbished Product are strictly not returnable. Kindly examine the contents of your delivery for damage before signing for the delivery. Any damage discovered after you sign for the delivery is your responsibility. Most servers and computers we offer have an optional on-site service warranty upgrade available. This is only available at time of purchase and should be considered. This upgrade is not available after delivery. In the event your HP ReNew or Factory Refurbished equipment requires service, please contact the manufacturer, equipment must be serviced as per the manufacturers conditions.
Because HP ReNew and Factory refuribished product are strictly not returnable, should a shipment be refused by you or your customer for any reason, a minimum 20% restocking fee will appear on your card as a separate charge and your returned item(s) will be credited in full when they are returned to us in satisfactory condition.
This is non-negotiable.
Special Orders are strictly not returnable. Please make sure you are ordering the proper components for your application.

All order changes must be emailed to our customer service department. sales@HardDrivesDirect.com.

Warranty Information
You are entitled to the manufacturer's limited express warranty that accompanies the product. HardDrivesDirect.com makes no additional or independent warranty. All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed. HardDrivesDirect.com shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

Errors and Omissions
HardDrivesDirect.com makes every effort to ensure the accuracy of the information published in our catalogs and on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. HardDrivesDirect.com makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind. HardDrivesDirect.com shall not be held responsible for typographical errors.

Rights
HardDrivesDirect.com shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, HardDrivesDirect.com shall immediately issue a credit to your credit card account in the amount of the charge.

HardDrivesDirect          Ph: 1.613.599.1287                   Fax: 1.613.599.8120
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